• redleaf_backadmin
• July 14, 2021
• No Comments

Dear Valued Customer, 

We have upgraded the quality of service by inculcating the ‘issue tracking system’ to our maintenance/service process.  An issue tracking system (also known as ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of your maintenance/service issues. The system encompass resource allocation, time accounting, priority management, and oversight workflow in addition to implementing a centralized issue registry to us as your service provider.

STEPS TO TAKE

1. Send an email to maintenance@redleaf-solutions.com
2. Note your tracking ID which will be automatically sent to you via email
3. Smile when you see our team. 

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Some of the benefits that you’ll enjoy include:

• Improved communication and collaboration
• Ability to track the technician(s) assigned to you
• Improved response timeline
• Seamless complaint policy
• Better Service and Customer Satisfaction
• 24/7 availability to meet your needs (T&C applies)
• Monthly Reports for you to review our performance

Redleaf Solutions…Live Smart. Live Safe .